Reference

What Our Privacy Policy Covers

This page explains, in plain English, what details 222ok collects when you open an account, deposit through bKash, Nagad or Rocket, and move around the lobby.

Account data explainedLocal payment detailsCookie behaviourRetention periodsHow to reach us
222ok What Our Privacy Policy Covers
PRIVACY REQUESTS

How to Reach the Team About Your Data

Privacy questions go to the same support desk that handles your account, so you are not bounced between departments. Send a message from the contact form inside your logged-in account and it arrives tagged with your account number, which saves a round of verification.

Team online

In-account message

Log in, open the support tab and choose the privacy option. Your account number attaches automatically, so we can find your records without asking you to repeat details.

Live chat

Use live chat for a quick check on what data we hold or to start a correction request. The agent verifies you with a one-time code sent to your registered mobile number first.

Email request

Write to our support address from the email linked to your account. Include your registered mobile number and the specific change you want so we can route it to the right team.

DATA HANDLING PRACTICE

How We Handle Your Records Day to Day

Privacy is not a page you read once and forget. It is the way logins, payments and stored records are actually run. Here is what happens behind your account.

Account security

Every login needs a one-time code to your registered mobile number, so a stolen password alone will not open your wallet. We log device and region changes and flag them for review.

Cookies and sessions

Cookies keep you signed in and remember your language preference. Clearing them signs you out and resets the lobby view. You can block cookies in your browser, though some account pages then stop working.

Retention windows

We keep account and payment records for the period financial rules require, then delete or anonymise them. A closed account loses its profile data, but transfer records may stay longer by law.

Changes and corrections

Ask for a copy of your data, a fix to a wrong name or number, or account closure through support. We confirm in writing once the change is applied, and we tell you if any record must be held back.

Questions About Your Data

Your name, mobile number, date of birth and chosen wallet number, plus the password you set. Deposit records from bKash, Nagad or Rocket are linked to your account so transfers can be matched and queries settled later.

Yes. Send a copy request through the support tab in your logged-in account. We verify you with a one-time code to your registered mobile number, then send a summary of the profile and payment records we hold.

We do not sell your data or pass it to outside advertisers. Payment details go only to the wallet provider handling your transfer, and records may be disclosed where the law in your region requires it.

Raise a correction request from support and attach a clear photo of your ID. Once the name or number is verified against it, we update the account and confirm the change to you in writing.

Profile data is removed or anonymised, and your lobby access stops. Transfer records tied to bKash, Nagad, Rocket or bank deposits may be kept for the period financial rules set, then deleted.

No. Our cookies keep you signed in, remember your language choice and hold your session secure. They are not used to follow you around the web, and you can clear them from your browser at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.